What to expect
Review our billing practices below. For a statement, help updating your card, or an account question, send a billing request. Our website form is for questions only—not payment details.
Accepted payment methods
We generally use Square to securely keep authorized cards on file and QuickBooks Payments to accept payments. Contact us to arrange the payment method for your account.
Billing and payment requirements
Your authorized card on file is charged at the time of service or later that same service day. Monthly statements are not sent automatically; statements are available upon request.
Adding or updating your card
Contact us to arrange card setup by phone or request a secure Square or QuickBooks Payments link. Enter card details directly through the payment provider. Please do not send card photos or card numbers through text, email, or our website request form.
If a card is declined
If a card is declined, we may retry it a few days later and then contact you if the payment still cannot be completed. Respond promptly with updated payment information to avoid interruption of scheduled service. Please do not submit full card numbers through a website message.
Ohio sales tax
Applicable Ohio sales tax is added to taxable landscape-maintenance services. Your invoice will show the tax charged. Contact us if you have a question about a specific statement.
Billing policies can change. The terms shown on your service agreement and most recent invoice control if they differ from this general guide.